The security of your personal data is as important to us as the assistance we provide you when ensuring the most efficient and zero loss transportation solution.
Shipvio s.r.o., identification no. 04513363
Shipvio MENA s.r.o., identification no. 07187564
you can contact us via email at:
visit us or send us a letter to:
Pernerova 51, 186 00 Praha 8, Czech Republic
You may exercise all of the rights described below when contacting us.
We collect key identification data (name and surname) as well as the address information provided in the next section to accurately facilitate the shipment process and to enable complete communication throughout the logistics chain.
Your address information (building name or number, street name, city, postcode and country) is required to ensure goods are properly picked up and delivered.
We use your contact information (phone number and email) to inform you about orders as well as their shipping status. We also need to know your contact phone and email so we can contact you in case of any complications or changes.
If you do not provide us with your personal identification data, address, and contact information for loading and unloading of goods, we will not be able to process your requests so you will not be able to order any shipments.
Username and password (registration details):
If you register with us, our system keeps the information you need to sign in to your account, that is to say, your username and your password. Without this information, we are not able to sign you in.
Information about ordered shipments (order information):
Once you order a shipment from us, we will keep you informed about the status of your order as well as the transportation process so that we can provide you with the best shipment while at the same time help with any claim. The carrier will be provided with detailed information about the carriage if you choose the carrier to undertake the shipment. Basic shipping information, such as the state and city of loading and unloading as well as details of cargo is given to registered carriers. At the same time, we use this information to improve the services we provide based upon the most popular routes and other information.
To make visits to our website an easier shopping experience and to aid us in our constant efforts to improve our site, we also process cookies. If you want to read more about cookies, click here.
We also use your personal information for marketing purposes.
Certain data about you are processed by our data processors (such as marketing consultants, accountants, etc.), but we do not pass your personal data anywhere else and we do not sell databases. This means you do not have to worry about anything, your information is safe with us.
The right to request access to your personal data
this means that you can ask us what personal information we record about you and also what happens to it during the time we retain it.
The right to correct data
If your personal information is not up to date or is incorrect, you can request that we correct it.
The right to object
If you believe that we process personal data beyond our legitimate interests or our legal obligations, you may object to such processing and we will respond to this.
The right to erase data (the right “to be forgotten”)
that is, that at your request we have to erase all personal data we record about you, for example, if you do not wish to be registered with us. However, there may be another reason that entitles us, or requires us, to keep the data (for example, an obligation under the Accounts Act, etc.), meaning in such cases we cannot make the deletion.
The right to restrict data processing
in some cases we may keep personal information, but we must not handle it; this may occur in the following situations:
The right to transmit your data
If you ask us to do so, we will provide you with your personal data processed on the basis of the agreements we have concluded with you or through our consent, which is processed automatically. We will provide such information in a commonly used, machine-readable format. Alternatively, we may pass this information to an administrator who you specify if you agree with the handover.
The right to file a complaint
If you believe that we are in any way violating the rules for processing personal data, you have the right to file a complaint with the Office for Personal Data Protection.
Of course! All your personal data are fully protected against abuse.